Delivery & Returns

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Delivery & Returns 〰️

Delivery:

To achieve our green goals and stay as sustainable as possible, all of our packaging is 100% recyclable, FSC certified and completely plastic free, so you can rest easy that your order leaves nothing behind but a happy smile from planet earth.

Whilst we get into the groove of sending out your orders we are exploring courier options to ensure that we keep the cost as low as possible without impacting our environmental responsibilities.

We will send your orders to your via Royal Mail to ensure that your planet positive plants are delivered straight to your door as promptly as possible.

Shipping options that are currently available:

Spend up to £69.99: Standard delivery at £6.95 (3 - 5 working days)
Spend over £70.00: Standard delivery is FREE (3 - 5 working days)

All of the packaging we use is 100% recyclable, FSC certified and completely plastic free, so you can rest easy that your order leaves nothing behind but a happy smile from planet earth.

If your order is very urgent, please contact us at hello@plantsbythere.com and we will do our very best to accommodate your requests. 

Tracking & Returns:

Tracking:

Once your order is placed, you will receive a notification email from us confirming your order. You will then be notified via email when it has been dispatched and should receive an order tracking number from the courier and kept up to date on expected delivery times via their preferred method of communication.

Most deliveries arrive within 1-2 days from dispatch from us, but please check your tracking information for delivery updates on your order.

Returns:

We do our absolute best to make sure your items are packaged and delivered to you in the best possible condition.  But unfortunately, accidents can sometimes happen.

If any part of your order arrives broken or damaged, please contact us immediately so we can resolve the problem for you ASAP.

I Have A Different Question:

If you have any kind of query, we would love to hear from you.

Please contact us via the form below and we’ll get back to you as soon as possible.