All You Need To Know

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All You Need To Know 〰️

Orders, Delivery & Returns:

  • We deliver all of our products anywhere in mainland United Kingdom excluding Northern Ireland, Scottish Highlands and islands, The Scilly Isles and the Isle of Man.

  • Delivery costs a flat rate of £6.95 per order to all mainland U.K. addresses.

    If you spend over £70 delivery is free! This will be calculated at the checkout.

  • Please allow 3-5 working days for us to process and dispatch your order. You will receive a dispatch email confirmation, but please contact hello@plantsbythere.com if you have any issues or questions about delivery.

  • Once your order has been dispatched, our products cannot be returned if you change your mind. In regards to any damaged or faulty goods, we will review and resolve any issues on a case by case basis.

    Please contact us at HELO@PLANTSBYTHERE.COM and send any photographs of the issue to help us resolve your case more efficiently.

    Any issues involving factors out of our control, including but not limited to plant pests and diseases; we cannot accept responsibility beyond 14 days from the date of delivery.

  • We use Stripe to process all payments so you have a wide variety of safe payment methods including Visa and MasterCard debit and credit cards, American Express, Apple Pay, Diner’s Club and JCB.

  • All our packaging is 100% recyclable, FSC certified and completely plastic free, so you can rest easy that your order leaves nothing behind but a happy smile from planet earth.

  • You will be able to track your order via communications from the courier and may be given options to choose if you won’t be at home to receive your order. You should also be able to rearrange delivery via the courier directly.

    1. Unpack your order carefully as soon as you receive it, especially if you have ordered plants as they have been on quite a journey in that box.

    2. Give your new plants time to rest and acclimatise to their new surroundings.

    3. Whilst your plants settle in, you may be thinking…’What should I do with all of this packaging?’….Well, all of our packaging is 100% recyclable!

    4. Check if your new plant needs a drink. Be sure to check out the care tips in the plant description for more information on watering.

    5. Either pot up the plant into your chosen pot or drop the nursery pot into a decorative one if you prefer.

    6. Position your new plant in your chosen location and enjoy!

  • Sometimes accidents and mistakes happen. After all, we are only human and plants are a natural product. If you have any kind of issue with your order, please don’t hesitate to contact us via email at HELLO@PLANTSBYTHERE.COM

    We will get back to you as soon as possible to assist you further.

Plants & Care:

  • Good Question! Taking care of any houseplant can seem difficult if your’e not used to it. There are so many conflicting pieces of information out there. Be sure to read the care tips on the plant product page and feel free to contact us if you have any specific questions.

  • All of our peat free houseplants come in one of two nursery pot sizes; 12cm and 17cm. As a rough guide we advise selecting a decorative plant pot that fits in the below size guide.

    12cm Plant: 13 - 15cm diameter decorative pot.

    17cm Plant: 18 - 20cm decorative pot.

  • We use 97% peat free soil to grow our houseplants as peatlands are crucial to our planet! Not only do they contain huge amounts of carbon, but they are some of the most biodiverse lands on our planet.

    The most common reason why peat is extracted from natural peatlands is unfortunately to supply the the horticulture industry with soil for growing. So, at Plants By There we have chosen to work with a sustainability focussed U.K. grower who are trying to change the practices around growing houseplants. Choosing to grow in peat free soil is a huge commitment that we intend to support and champion!

  • Unlike most other houseplants available in the U.K. and in fact Europe; our houseplants are not grown in the Netherlands. Yes that’s right, all of your ‘green’ houseplants are driven all the way from Holland to the U.K. before you can even buy them. They will have already travelled over 250 miles by truck before you can even click ‘buy’!

    We grow all of our houseplants right here in the U.K. in sunny Cambridgeshire in the most sustainable way possible. In fact, we only grow houseplant species and sizes that work with our low energy, space saving glasshouse system.

    So, if you buy your houseplants from Plants By There; consider your carbon footprint reduced!

  • Our main aim is to encourage you to only use peat free soil when repotting your houseplants. Luckily for you we sell our very own Lush Dirt which is not only peat free, but is blended by soil experts Soil Ninja to ensure that your houseplants will thrive rather than just exist!

I Have A Different Question:

If you have any kind of query, we would love to hear from you.

Please contact us via the form below and we’ll get back to you as soon as possible.